calyphonareq

Privacy Policy

Last Updated: March 2025

Information Collection and Use

calyphonareq collects information when you visit our platform, create an account, or use our comparative company analysis tools. We gather this data to provide you with personalized financial insights and improve our services. This includes personal details you provide during registration, usage patterns on our platform, and financial data you choose to analyze through our tools.

Our collection practices comply with Australian Privacy Principles under the Privacy Act 1988. We only collect information that's necessary for our legitimate business purposes, which include providing financial analysis services, maintaining account security, and improving user experience.

Types of Information We Collect

  • Personal identification information including name, email address, and phone number
  • Account credentials and authentication data for secure access
  • Financial data you input for analysis purposes
  • Device information, IP addresses, and browser characteristics
  • Usage analytics including pages visited and features accessed
  • Communication records from customer support interactions

Data Processing and Storage

Your personal information is processed in accordance with Australian privacy laws and international best practices. We store data on secure servers located within Australia, with backup systems that may include international locations that provide adequate privacy protections as recognized by Australian law.

Data retention periods vary based on the type of information and legal requirements. Account information is retained while your account remains active, plus seven years after closure for regulatory compliance. Financial analysis data may be aggregated and anonymized for research purposes after personal identifiers are removed.

Security Measures

Encryption Protection

All data transmission uses TLS 1.3 encryption, with database-level encryption for stored information.

Access Controls

Multi-factor authentication and role-based access ensure only authorized personnel can access your data.

Regular Auditing

Quarterly security assessments and penetration testing maintain our protective measures.

Incident Response

24/7 monitoring systems detect potential threats with rapid response protocols in place.

Your Privacy Rights

Under Australian privacy legislation, you have specific rights regarding your personal information. These rights can be exercised by contacting our privacy team through the channels provided below. We aim to respond to all privacy requests within 30 days, though complex requests may require additional time.

Access Your Data

Request a copy of all personal information we hold about you, including how it's being used and who it's shared with.

Correction Rights

Have inaccurate or incomplete personal information corrected promptly and at no cost to you.

Data Portability

Receive your personal data in a structured, machine-readable format for transfer to another service.

Deletion Requests

Request deletion of your personal information, subject to legal and regulatory retention requirements.

Processing Restrictions

Limit how we process your information or withdraw consent for specific processing activities.

Complaint Rights

Lodge complaints with us directly or with the Office of the Australian Information Commissioner.

Third-Party Services and Disclosure

We work with carefully selected third-party service providers to deliver our platform functionality. These include cloud hosting providers, payment processors, analytics services, and customer support tools. All third parties are bound by strict confidentiality agreements and must comply with privacy standards equivalent to our own.

Personal information is never sold to third parties. We may disclose information when required by Australian law, court orders, or to protect the rights and safety of our users and staff. Any such disclosures are limited to the minimum necessary information and are documented for transparency.

International Data Transfers

When data is transferred internationally, we ensure adequate protection through approved mechanisms such as standard contractual clauses or transfers to countries with adequacy decisions. We maintain oversight of all international processing activities and can provide details of specific safeguards upon request.

Cookie Policy and Tracking

Our website uses cookies and similar technologies to improve functionality and user experience. Essential cookies are necessary for basic platform operation, while analytics cookies help us understand usage patterns and improve our services. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.

We use Google Analytics with IP anonymization enabled and have configured settings to comply with privacy regulations. Third-party advertising cookies are not used on our platform, maintaining focus on user privacy rather than targeted advertising.

Policy Updates and Changes

This privacy policy is reviewed annually and updated as needed to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated through email notifications to registered users and prominent notices on our platform. Continued use of our services after policy updates indicates acceptance of revised terms.

We maintain historical versions of our privacy policy for reference and transparency. Previous versions can be requested through our privacy contact channels if needed for legal or personal record-keeping purposes.

Privacy Contact Information

For privacy-related inquiries, requests, or concerns, contact our dedicated privacy team:

Email: info@calyphonareq.sbs
Phone: +61409124388
Address: 5 Macarthur St, Ballarat, VIC, 3350, Australia

Our privacy team responds to inquiries within 5 business days and works to resolve concerns promptly and transparently.